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Terms & Conditions

Deposits

To our valued clients,

Starting from Tuesday the 30th of January 2024, we're introducing a new booking system here at Lykke & Hygge. To enhance our client experience whilst addressing the challenges of cancellations and no-shows, we'll be implementing a 30% deposit requirement when securing your appointment.

Whether you choose to book online, over the phone, or in-person, a small deposit up front ensures your spot, with the remaining balance settled conveniently at the end of your appointment. To clarify - the deposit you pay up front will be removed from the balance of your booking, meaning you only pay what is left on the day of your appointment. This change not only streamlines the payment process, but also helps us to maintain a smoother scheduling flow. It also means you don't pay for your full appointment in one go, allowing you to split the payment!

To give our loyal regulars some context as to the reason behind this change: if we had one single no-show each day that the salon is open, that would add up to around £12,870 over the course of a year depending on the service they were booked in for. That might seem somewhat farfetched, but with the amount of clients who simply don't turn up or notify us, this is a very real challenge that businesses like us face, and it's why many salons, restaurants and clinics now have to secure bookings with a deposit. We so appreciate the choice you've  made to support a local business by coming to us for your appointment, and we want to ensure we're here for the long term - we're sure you can appreciate that a cost like this is just not sustainable for us to absorb.

Don't worry - we're human, and we understand that life sometimes gets in the way. Flexibility remains a priority, and so you can still reschedule effortlessly up to 48 hours before your appointment. Thank you for your understanding and cooperation as we strive to provide you with the best service in our salon.

Warmest regards,

Lykke & Hygge

The fine print: deposits can be transferred to alternative bookings providing we are notified at least 48 hours prior to the original booking. For two or more no-shows, we reserve the right to ask for a larger deposit of 50% to secure future bookings. It is within our discretion to ask clients to pay for their missed appointment in full if the client repeatedly abuses our trust by cancelling without notice or failing to attend their appointments.

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